ZG Pearls have a 14 days return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at zgpearls@gmail.com. Please note that returns will need to be sent to the following address: 14032 23 Avenue Northwest, PMB#342, Edmonton Alberta T6R 3L6, Canada

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at zgpearls@gmail.com.

Disclaimer: Allergy to Jewelry Metal Materials

When purchasing and wearing jewelry, please pay attention to the metal materials used, as it may cause potential allergic reactions. While we strive to provide high-quality jewelry products, we must emphasize that individual tolerance to different metal materials can vary. Therefore, we hereby provide the following disclaimer regarding allergies to jewelry metal materials:

  1. Allergic Reactions: Some individuals may be sensitive or experience allergic reactions to certain metal materials, such as nickel, copper, silver, gold, platinum, etc. If you have a history of allergies to any specific metal, please carefully review the material composition of the products before making a purchase.

  2. Individual Differences: Each person's skin and body may react differently to various metal materials. We recommend conducting a small patch test before wearing new jewelry to observe for any allergic reactions.

  3. Liability Disclaimer: As a seller, we will provide clear and detailed product information. However, we will not be held responsible for individual allergic reactions. Your purchase and wearing of jewelry from our store will be considered an understanding and assumption of the risks mentioned above.

  4. Recommendation: If you have known allergies to certain metal materials or are concerned about potential allergic reactions, we advise consulting a doctor or professional and choosing materials that suit your skin type.



Disclaimer: Difference between images and the actual products

Due to different lighting conditions during photography, the reflective effects of various materials may vary, as well as differences in display screens. As a result, there might be some discrepancies between the images and the actual products. Please refer to the actual products as the standard. Hand measurements may also result in some differences, not limited to pearl sizes, necklace and bracelet sizes, and jewelry weights. 


Understanding Natural Materials:

The pearls and gemstones used in our store are made of natural materials (unless clearly stated as non-natural). Inherent flaws and growth patterns are unavoidable in such natural materials, and they are not considered quality issues. Please approach this with a rational perspective.


Disclaimer: Jewelry Damage due to Adhesive

Please be aware of the following disclaimer related to adhesive usage when purchasing and wearing jewelry. We solemnly declare that we do not provide unconditional free repairs for damages caused to non-metal components due to adhesive issues. Under specific environmental and weather conditions, adhesives may dry up and cause damage to the jewelry. Therefore, kindly approach the following disclaimers with a rational perspective:

  1. Adhesive Damage: Our jewelry employs adhesives, which may dry up or become damaged over time due to factors such as environmental conditions, temperature, and humidity. This could potentially lead to damages to non-metal components. In such cases, we will not provide unconditional free repairs.

  2. Repair Policy: If jewelry damage occurs due to adhesive issues, we will offer paid repair services based on the actual situation. Before requesting a repair, we will assess the jewelry and provide you with a repair plan and related costs based on the specific condition and complexity of the repair.

  3. Environmental Weather Factors: Please understand that adhesives' performance may be affected by specific environmental and weather conditions, and drying up is an unavoidable possibility. We recommend that you store the jewelry carefully, avoiding exposure to high temperatures, humidity, or other adverse conditions to reduce the likelihood of adhesive drying.

  4. Preventive Measures: To prolong the lifespan of your jewelry, we advise you to wear and maintain the pieces with caution, avoiding contact with chemicals, water, sweat, and other substances. Regular maintenance and cleaning are also recommended.


Please be aware all above disclaimers will be presented to you before making a purchase, and you are required to confirm that you have thoroughly understood and accepted its contents. If you have any questions regarding this disclaimer, please feel free to contact us.

Thank you for your understanding and support!